May I have a brief swim, sauna or steam before the lesson?
Unfortunately not at this time.
What time should I aim to arrive at the pool?
You should aim to arrive at the pool a few minutes before the time of your lesson.
Is there a poolside shower for a rinse?
Yes, we kindly request that you rinse in this before your lesson.
Where will I meet my instructor?
The instructor will meet you at the pool. They will be wearing a wetsuit and looking out for you. Handshakes and high fives are no longer possible but a warm welcome awaits nonetheless!
May I enter the pool if the instructor seems busy?
No. We ask that you remain on the pool deck. The instructor will let you know when you may enter the pool.
What will the instructor know about me?
The instructor will have been fully briefed as to your booking call with the office. They will however have a quick chat with you to confirm their understanding of these notes, check in with you and make sure that we haven’t missed anything!
Do I need to wear a face mask in the pool area?
No. As you will be swimming these are not required. However, you may wish to wear a face mask from the changing room to the pool and vice versa.
Will the instructor be wearing a face mask or face shield?
Your instructor will be wearing a face-shield throughout. If they enter the water to demonstrate a skill and need to remove their face-shield they will keep a 2m distance.
Except for a few very specific instances (detailed in the next section) the instructor will not be wearing a face mask as these inhibit communication and are ineffective with water.