Missed Lesson/No Show
It sometimes happens that a swimmer doesn’t show up for a lesson.
In almost all cases this is process-related. The swimmer didn’t diarise the lessons, or did so for the wrong day/time, or misread the start time or simply completely forgot about the lessons. In a few cases something cropped up last minute at work or home or transport failed. We understand that these things happen.
Where we miss you we will always drop you a note to check in with you and make sure everything’s ok.
Unfortunately, we won’t be able to reinstate the lesson as the instructor will have been in the right place at the right time waiting for you.
How can I avoid missing a lesson?
Most all missed lessons are avoidable. To ensure you don’t miss a lesson we recommend you:
- diarise all your lessons
- check and double-check the day, location and start time of your lesson
- make sure you don’t mistake the end time for the start time (eg when looking on your phone)
- leave home or work in good time to allow for transport delays
- aim to arrive in the area 30mins before your lesson and have a tea at a cafe while you wait for your booking window to open 15mins before your lesson