• About
  • Our Swimmers
  • Lessons
  • Where
  • Gift Certs
  • How it all works
  • Contact Us
  • About
  • Our Swimmers
  • Lessons
  • Where
  • Gift Certs
  • How it all works
  • Contact Us

Our Booking Software

home/Documentation/Our Booking Software
Expand All Collapse All
  • Using Online Booking
    • Activating Your Account for online booking
    • Already have an online account
    • Register as a New Client
    • Troubleshooting online account activation
      • Our system can't find you to activate online booking
      • Login errors
      • Duplicate account created
      • Emails not arriving or arriving in Spam/Junk
  • Understanding Your Account
    • Account Profile
      • Communication Preferences
    • Lesson Schedule
    • Lesson History
    • Account Balance
  • Scheduling Lesson
  • Buying Lessons
  • Where can I find…?
  • General Information

Our system can't find you to activate online booking

40 views 0 Updated on 09/06/2021

If when following the process to activate or reactivate online booking, you use email address other that the one you gave during booking over the phone then the system will not find the account created for you and thus won’t allow you to create a password.


Error when setting/resetting a password due using a different email address
Error when setting/resetting a password due using a different email address

If you can’t recall which email address you used, contact our office and we will send an email to the address you used at booking. Use this email address to set your password using the instructions here.

Was this helpful?

Yes  No
Related Articles
  • Duplicate account created
  • Emails not arriving or arriving in Spam/Junk
  • Communication Preferences
  • Account Balance
  • Lesson History
  • Lesson Schedule

Didn't Find an Answer?

Get in touch. We are always happy to help.

Contact Us

City of London
21B Old Broad Street
London
EC2N 1DP

020 3868 6901

Covent Garden
1 Aldwych
London
WC2B 4BZ

020 3868 6559

Westminster
4 Millbank
London
SW1P 3JA

020 3868 6901

Olympic Park – Office
4 Millbank
London
SW1P 3JA

020 3868 6901

  • Legal
  • Privacy
  • Terms & Conditions
  • Site Map
  • Contact
  • © 2021 Immerse